Shipping policy

Store Shipping Policy

Asymmetric Health, PLLC (d/b/a Asymmetric Health)
shop.asymmetrichealth.com
Effective Date: August 21, 2026
Last Reviewed: August 21, 2026

This policy covers orders placed through our online store at shop.asymmetrichealth.com.
It does not cover prescription medications. No medication is sold or shipped through this store. Medications prescribed by Asymmetric Health providers are dispensed and shipped by independent licensed pharmacies under our practice Shipping Policy.

Where We Ship

We ship to residential and business street addresses in the United States.
We don't ship internationally, to PO boxes, to freight forwarders, or to APO, FPO or DPO addresses. Injection supplies go to a street address only.
Syringes and needles are regulated at the state level and the rules vary. Limiting shipment of these items to Washington keeps every order inside one set of requirements we can verify.

Processing Time

Orders placed before 12:00 p.m. Pacific on a business day usually leave within two to three business days. Orders placed after that, or on a weekend or holiday, are processed the next business day.
Orders that need age verification, quantity review, or address correction take longer. We'll contact you if yours does.

Carriers, Cost and Transit Time

We ship by USPS. Shipping cost is calculated at checkout based on weight and destination, and is shown before you complete your order.
Transit times are estimates provided by the carrier. They aren't guaranteed by Asymmetric Health. Weather, carrier volume and holidays all move them.

Tracking

You'll get a shipping confirmation email with a tracking number once your order leaves. Tracking can take up to 24 hours to show movement.

Your Shipping Address

You're responsible for entering a complete and accurate shipping address and for being able to receive the package.

We're not responsible for delays or losses caused by an incorrect address, an unavailable recipient, or a package left at an address you provided. Where a package is returned to us as undeliverable, we'll refund the item cost and withhold the original shipping cost.
Tell us right away if you need to change an address. We can usually correct it before the order ships and rarely after.

Lost, Delayed or Damaged Shipments

Contact us at [email protected] if any of the following happens:
Tracking shows delivered and the package isn't there.
A package hasn't moved for more than five business days.
Contents arrive damaged, opened, or with broken sterile packaging.
The wrong item or the wrong quantity arrives.
Contact us within 7 days of delivery, or within 7 days of the expected delivery date for a package that never arrives. We'll replace or refund the order. See our Store Returns & Refund Policy for how that works.
Don't use any product whose sterile packaging arrived compromised.

Specialty Test Kits

Test kits ship from us the same way as everything else in this store.
Everything after that is between you and the laboratory. You register the kit, collect the sample at home, and mail it to the laboratory yourself using the materials and instructions in the box. We aren't involved in that leg and we can't track it.

Contact

Asymmetric Health, PLLC
8282 28th Ct NE, Suite C, Lacey, WA 98516
[email protected]
360-706-1808