Refund policy

Store Returns & Refund Policy

Asymmetric Health, PLLC (d/b/a Asymmetric Health)
shop.asymmetrichealth.com
Effective Date: August 21, 2026
Last Reviewed: August 21, 2026

This policy covers orders placed through our online store at shop.asymmetrichealth.com.
It does not cover prescription medications, evaluation fees, membership fees or any other clinical service. Those are covered by our practice Returns & Refund Policy.
Dietary supplements bought on this store are covered by this policy. Supplements ordered through our Fullscript dispensary are a separate channel and are governed by Fullscript's returns policy.

Return Window

You have 7 days from the delivery date to request a return.
Items must be unused, unopened, and in original sealed manufacturer packaging. Include the order number.

What We Cannot Accept

Some items can't be returned once they leave our control, for safety reasons:
Syringes, needles, alcohol prep pads and any other sterile item with a broken or opened seal.
Any item that has been used, or that shows signs of use.
Sharps containers that have been opened.
Test kits once the seal is broken, the kit is registered with the laboratory, or a specimen has been collected.
Items returned after 7 days.
Used sharps are regulated waste. Never mail used needles or syringes to us. We will not accept them and doing so may violate carrier and postal rules.

How to Start a Return

Email [email protected] with your order number and what you want to return. We'll confirm whether the item is eligible and send return instructions.
Don't ship anything back before you hear from us. Unauthorized returns can't be tracked to your order and may not be refunded.

Return Shipping Cost

You pay return shipping when you're returning an item because you changed your mind or ordered the wrong thing.
We pay return shipping when the item arrived damaged, was the wrong item, or was defective. In most of those cases we won't ask for the item back at all.
Refunds
Refunds go to the original payment method. We can't refund to a different card or account.
We process the refund within 3 business days of receiving and inspecting the returned item, or within 3 business days of approving a claim where no return is needed. Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days.
Original shipping cost is refunded only where the return is our error.

Damaged, Wrong or Missing Items

Contact us within 7 days of delivery, or within 7 days of the expected delivery date for a package that never arrived. Photographs of the packaging and contents help and usually speed this up.
We replace or refund at your choice. You don't need to return a damaged sterile item, and you shouldn't use one.

Canceling an Order

You can cancel any time before the order ships. Email us and we'll cancel and refund in full if it hasn't left.
Once an order ships it can't be canceled. Use the return process instead.

Contact Us Before You Dispute a Charge

If something's wrong with an order, email [email protected] before disputing the charge with your bank. Most problems are resolved in a day or two, and a dispute takes weeks and locks the order while it's open.

Contact

Asymmetric Health, PLLC
8282 28th Ct NE, Suite C, Lacey, WA 98516
[email protected]
360-706-1808